OHMTRA (“we”, “us”, “our”), operated by [Balaji Lights / your registered company name], respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding it.
Information We Collect
Account information: name, email, phone number, password (encrypted)
Order information: shipping/billing address, order history, GSTIN (if provided for business purchases)
Payment information: processed securely by our payment partner (Razorpay); we do not store your card, UPI, or bank details on our servers
Technical information: IP address, browser type, device information, and cookies for site functionality and analytics
How We Use Your Information
To process and deliver your orders
To send order confirmations, shipping updates, and support communication
To respond to bulk quote requests and customer support queries
To improve our website, products, and customer experience
To comply with legal and tax obligations (including GST invoicing)
Sharing of Information
We do not sell your personal information. We share information only with:
Payment processors (Razorpay) to complete transactions
Shipping/courier partners to deliver your order
Service providers who help us operate the website (hosting, email delivery), bound by confidentiality
Law enforcement or regulators, where legally required
Data Security
We use industry-standard measures (encrypted connections, secure hosting, access controls) to protect your data. However, no method of transmission over the internet is 100% secure.
Cookies
Our website uses cookies to remember your cart, preferences, and login session, and to understand site usage. You can control cookies through your browser settings.
Your Rights
You may request to access, correct, or delete your personal data by contacting us at [support@ohmtra.com]. You can also update most account details directly from My Account.
Data Retention
We retain order and account information for as long as needed to fulfill legal, accounting, and tax obligations (including GST record-keeping requirements under Indian law).
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
For privacy-related questions, contact [support@ohmtra.com].